Problem

After updating AppLoader:

When attempting to start the Injector you get the following error message:

Controller is unreachable after updating AppLoader (115002998173)_error_2

 

OR, you are unable to connect to AppLoader via the browser interface:

Controller is unreachable after updating AppLoader (115002998173)_error_1

OR, you are unable to send a scenario from ScenarioBuilder to AppLoader and getting the error: "Unable to connect to Base":

Controller is unreachable after updating AppLoader (115002998173)_error_3

Cause:

The 3 problems above are caused when the AppLoaderWebServer service does not automatically start after updating AppLoader. 

Solution:

  1. Open Windows Task Manager on the machine where AppLoader is installed.
  2. Go to "Services" page and click "Open Services" link (see screenshot below).
  3. Right click on "AppLoader Scheduler" and select properties.
  4. Go to the "Log On" page and enter your user credentials (see screenshot below).
  5. Enter the user name as follows: ".\USERNAME" or "DOMAIN\USERNAME".
  6. Enter the user password and confirm it.
  7. Click on Apply.
  8. Restart "AppLoader Scheduler" service (right click -> Restart).
  9. Start "AppLoader WebServer" service (right click -> Start).

If you do not want to enter your credentials to the service, you can follow the steps in the Alternative solution below:

Alternative Solution:

The following solution does not require you to enter your credentials:

  1. Open the "cerun.conf" file located under: "C:\Program Files (x86)\NrgGlobal\AppLoader\webserv\bin\cerun.conf"
  2. Comment the line "run.prog = wsgate.exe" by adding a hash sign before it to become "#run.prog = wsgate.exe" and save the file
  3. Open Windows Task Manager on the machine where AppLoader is installed.
  4. Go to "Services" page and click "Open Services" link (see screenshot below).
  5. Restart "AppLoader Scheduler" service (right click -> Restart).
  6. Start "AppLoader WebServer" service (right click -> Start).
Controller is unreachable after updating AppLoader (115002998173)_Screenshot_1

 

Controller is unreachable after updating AppLoader (115002998173)_signon_service