Manage services in AppsWatch Base

A Service is a single Monitor or a logical combination of Monitors and/or other Services defined by the user.  Services provide a visual overview of the performance status of their children based on their Service Policy. Services can be added to Dashboards for an intuitive representation of performance information.

Dashboard Status Page

The Dashboard Status page is the home page for AppsWatch Base. It displays the status of all Services within the selected Dashboard. 

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Add New Service

Select “Services” from the Top Menu, click “Add new Service”;

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The New Service Form opens;

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Service Alias: Specify a meaningful name that describes the purpose of your Service.  For example, if this Service contains webservices metrics you might name it Webservices.

Service Policy: Specify the rule that determines how the Service’s status is inherited from its children.*

Choose “Highest Status” if you want your Service to reflect the most severe status of any of its children.  Choose “Lowest Status” if you want your Service to reflect the least severe status of any of its children. 

There are six status levels available in AppsWatch:

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*Status is defined in the Monitor’s Event “Type” setting.

Example of how Service Policy works;

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In the above example, the Service on the left – “File_Server” - has three System Monitors attached.  If the CPU on any of the three Monitors exceeds its Event threshold, the “File_Server” Service reports a Service Status of “Down” (red) because the Service Policy is set to Highest Status. An example where this might be used is if the three Monitors were on three virtual machines on one server.  If the Disk usage reaches a critical stage it would impact all three virtual machines.  The Service on the right – “DNS_Server” - has three Nodes Monitors attached. If one or two of the nodes goes down, the “DNS_Server” Service will report as “Up” (green) because the Service Policy is set to Lowest Status. The DNS servers rollover to the next available, so unless all three are down, this is not a critical issue, thus the Lowest Status setting.

Background: You can add a background image to a Service to help you visualize what the Service is monitoring. The image is visible when drilling down from the Dashboard to the Service.

Members: Link metrics to the Service by dragging from the left pane and dropping on the Service name in the right pane. The left pane contains all of the metrics (Application Monitors, Backend Monitors and Services) created by the administrator;

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Filter list by choosing a metric type from the drop down box;

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Create nested Services by clicking the “Add New Service” icon  in the Members pane.

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Refresh the Members list by clicking the “Reload Service Tree” icon  in the Members pane.

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Events: Events trigger Alerts and Reactions when their conditions are met. To add an Event to your Monitor, complete the following parameters. Click here for more about Events.

Type: Choose one of the following Alert types to be associated with this Event (ranked from least to most severe): Informational; Warning; Error; Down

Event: Select an Event from the drop down box. If the desired Event is not listed, you will have to Create a New Event.

Profile: Select a Monitoring Window Profile from the drop down list.  This determines the window during which Events will register (i.e. Business Hours). If the desired Profile is not listed, you will have to Add Monitoring Window Profile.

Reaction 1 & Reaction 2*: Select up to two Reactions to be triggered by this Event (i.e. Email me).  If the desired Reaction is not listed, you will have to Create a New Reaction

* These Reaction fields overwrite the Reactions specified within the Event’s properties. 

Description: Optional description field to further identify this Application Monitor

Complete the “New Monitor” parameters and “Submit”.

Edit Service/Child

Select “Services” from the Top Menu, click “Edit Service/Child”;

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The “Edit Service” page opens in a new tab;

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Make changes to the Service and “Submit”.

Delete Selected Services/Children

In the “Dashboards” part of the “Metrics Tree” pane, select the All Services;

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Then select the Services/Children to delete;

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From the “Service” menu, select “Delete Selected Service/Children”;

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“Confirm” window pops up;

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Click “Yes” to finalize the deletion of the Service.

Unlink Selected Items from Services

In the “Dashboards” part of the “Metrics Tree” pane, select the All Services;

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Then Click on the Services/Children to open the Monitor

Next, select the Monitor to unlink;

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From the “Service” menu, select “Unlink Selected Items from Services”;

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“Confirm” window pops up;

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Click “Yes” to finalize the unlinking of the Monitor from Service.

Pause/Resume Children

In the “Dashboards” part of the “Metrics Tree” pane, select the All Services;

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Then Click on the Services/Children to open the Monitor

Next, select the Monitor to pause/resume;

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From the “Service” menu, select “Pause/Resume Children”;

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In case of Resuming:

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