A few years ago, one of the companies I worked with created a “Production Application Support Team”, or PAST. These were the sysadmins and programmers intended as the next line of support after the helpdesk, who could triage some problems and perhaps actually fix them.
Last week I put out the Black Swan In The Enterprise, which argued that most uptime planning comes from the ability to predict the future — and sometimes, the future is wildly different that you would have predicted. Things fall apart; the centre does not hold — and they fall apart very differently than what
Recently, I was invited to observe a colleague’s monthly stress test exercise. There is a large room filled with mangers and technicians, experts in various aspects of the system, general network specialists, application specialists, customer support representatives and a collection of people with backgrounds in various aspects of testing.
Intelligent Session Recording for Citrix and Calabrio
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